Salon Policies

Salon Etiquette

Each and every appointment you book, that time is set aside exclusively for you. My full attention is dedicated to each client for the entire duration of their time with me. 

 

Phone policy 

It is preferred that you have your phone on silent, although I do understand this is not always possible. Please note that in the event of you taking a call during your treatment time, this may hinder me from being able to perform your treatment to the full extent. 

 

Safety 

In the interest of safety I do ask that you attend your appointment alone. 

I understand this can impose inconvenience to you in terms of childcare. 

 Unfortunately during most treatments you will not be able to care for little ones. 

Keeping in mind there is hot wax, chemicals and machinery that can pose risks to little ones unattended. 

Illness

In the event that I am unwell, I will endeavor to provide you with as much notice as possible if I need to cancel your appointment.

If you are unwell or caring for someone that is unwell I ask that you please reschedule your appointment. If you attend your appointment noticeably unwell I do reserve the right to refuse service & the cancellation policy will apply.

 

Booking & Cancellations

I kindly request a minimum 24 hours notice of changes or cancellations

(including rescheduling) to any and all appointments. 

I understand that life gets in the in the way and sometimes this is not always possible.

Please note that when you cancel at short notice, due to being by appointment only and this time being reserved exclusively for you. It becomes difficult to fill the time slot at short notice.

A 20% Deposit is required for all booking appointments.

This can be transferred to a different service and time if the required notice is provided. 

2 no shows or late cancellations and you will not be able to book in again. 

Gift certificates & pre-paid packages risk part or full forfeit if less than the appropriate cancellation notice is given.   

All deposits will be deducted from final payment at the end of your appointment.

Please ensure you respond the confirmation text as soon as possible. 

If no reply is received 24 hours prior to your appointment, it will be cancelled & your deposit forfeited. 

In the case of pre-paid treatments, the full cost of the treatment may be forfeited for late cancellations/changes.    

Please update your mobile details regularly to avoid missing appointments. 

Refund Policy  

We have a no refund policy on purchase of our products or services in the event you change your mind.    

Treatments are not transferable to other individuals,

either when purchased individually or when multiple treatments are prepaid.    

Refunds will only be provided where required under the Australian Consumer Law

In this event, the refund will be given via the method you originally used to pay. 

Pre-paid packages

Pre-paid packages are valid for 3 years. 

They are not transferable to another service or person.

These are heavily discounted services in the packages. 

When you pay for 7 and receive 10 (among our many other discounted packages) 

if you choose to cease the treatments a salon credit will be provided on the following basis.

The full treatment price will be deducted from what you paid. 

If you paid for 7 and receive 10 in the package and use 5 of the treatments then wish to cease this treatment.

We will then deduct the 5 treatments at full price from what you have paid and credit you the remaining balance. 

This method is applied to all prepaid packages. 

Late Arrivals

I ask that you attend your appointment on time or 5 minutes early please.

This allows me to reduce the number of clients in the salon at any one time. 

If you are running 10 or more minutes late chances are I may not be able to go ahead with your scheduled treatment or you may need to forgo part of it. Please call ahead if this likely to happen. If I do have time available I’m more than happy to accommodate you. 

Please note the cancellation policy does apply when running late if I am unable to accommodate due to other bookings. 

 

Right to Refuse Service

For the safety, comfort and satisfaction of all clients and myself,

and in the interest of health and safety, I reserve the right to refuse service at my discretion. 

Acceptance of Terms and Conditions

When making a booking or purchase you are agreeing to the terms and conditions.

 

Treatment & Product Suitability

Some of the products and treatments are not suitable for everyone,

please take note of any exclusions you may fall into in regards to these.
If you are unsure as to the suitability of any product or treatment

please get in contact to have a chat about this.

Gift Vouchers

Gift vouchers are available for purchase with the following conditions:

  • Gift Vouchers can only be purchased in Australian dollars

  • Gift Vouchers are non transferable.

  • Your recipient does not need to use up the entire original value of the voucher in a single purchase. Remaining values on vouchers may be used on subsequent purchases.

  • Value of a Gift Voucher can be between $10 and $999 AUD

  • Gift Vouchers are valid for 3 years from the date of purchase

Birthday Voucher

Birthday vouchers are valid for 30 day from the day it is sent to you. 

You must pop the code in the booking link comments at time of booking.

Voucher can not be used towards products, it is valid for treatments only. 

Voucher is not transferable or redeemable for cash. Must be used in one transaction. 

Can not be used with other sales/specials. Full price treatments only. 

Referral Program 

Refer a friend, once they have completed a treatment with minimum value $80 in one transaction, you will receive a $20 credit to use on your next treatment. 

Voucher must be used in one transaction. 

Voucher is not transferable or redeemable for cash. Can not be used with other sales/specials. Full price treatments only. 

Voucher is valid for 90 days from the date you receive it. 

Tag & Win

Tag us in your Instagram post or story or leave a Facebook or google review.

Each tag is on entry in the draw. 

Must be on public settings so we can share the post. 

Winner will be announced first week of each following month and voucher will be emailed to them. '

If you win, you're unable to re-use the winning post/story/review for the next month.

You are welcome to take a new photo the next month and enter again. 

You can enter as many times as you like with a different photo. 

1 - story/post/photo/review = 1 entry. 

Voucher will be valid for 90 days.

Voucher is not transferable or redeemable for cash. Can not be used with other sales/specials. Full price treatments only. 

 

Copyright

All information, text, material, graphics, software and advertisements on this website are copyright (c) of Enchanted Skin & Beauty our suppliers and/or licensors, unless expressly indicated as otherwise.

The content on this website is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by us.

Any material appearing on this website must not be framed or embedded in another website without our prior written consent.

The contents of this website are only used for the purpose of information on the skin and body treatments provided by us.

Force Majeure – Circumstances beyond our control

We are not liable to you for any incident which will delay us from carrying out our obligations under these terms and conditions if this delay is caused by events which are beyond the reasonable control of Enchanted Skin & Beauty. In this case you will grant us sufficient time to execute our obligations.

Skincare advice without face to face consultation.
I will provide skincare advice for online clients by phone or by email. This may involve suggestions to use certain products based on the information you provide to me in order to treat your skin concerns. However, it is not always possible to prevent you from having adverse skin reactions to any of our products when a face-to-face consultation has not been carried out. I will not be responsible for any adverse reactions to your skin under these circumstances.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

 

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time. Any amendments will appear on this page and continued use of this site as well as purchases on the site will be deemed as acceptance of the amended terms and conditions.